Park District Policies

1) Photographs and videos are periodically taken of participants during programs, special events, trips or at the parks. These photographs and videos may be used in Park District publications, on our website, in our advertising and promotional materials, and in local newspapers. Registration for a program, purchase of a membership, or attendance at an event shall be deemed consent to and consideration for, without further permission and without any other compensation to the participant. In general, we do not identify people in photographs in our publications or on our website. Newspapers often require the names of people in photographs we provide with our press releases and articles.

2) Members of the media who are taking photographs or video at an event on park district property must present credentials to our staff when asked. Requests for access to any of our facilities, indoors or outdoors, for the purposes of taking photographs or video must be approved in writing prior to the program or event. Email requests to News@DPParks.org. Recognized media organizations may publish photos and videos as part of a news story. Photos of participants in park district events may not be sold in any form without written permission from the Executive Director. Email DM@DPParks.org.

Yes, In order to receive any refund, you must complete a Refund Request Form. Copies of this form are available at any of our facilities.

• Satisfaction Guaranteed. Participants will receive a full refund if they are dissatisfied with the program after the 1st class meeting, and we receive a refund request form at least 24 hours before the 2nd class meets. Note: An administrative fee of $3 per class or program is charged for processing all refunds.
• After the first week of a program/class no refunds will be granted unless the program/class is cancelled. Refund requests received after the first week of a program will be honored if the request is due to a medical condition. A doctor’s note must accompany the request.
• No refunds for gift certificates will be allowed. Gift certificates may be used toward any Park District facility, program or trip.
• The refund request for trips must be received 48 hours prior to the day of the trip; refunds will be prorated based on the program costs incurred prior to receipt of the refund request.
• Refunds take approximately 2 weeks to process, and are mailed in check form or credited to your credit card account.
• If you have an outstanding balance, any refund will first be applied to that balance.
• Additional policies apply to memberships and passes. Details are available at the facilities.

General Rules

Yes. The Des Plaines Park District, in cooperation with the Maine Niles Association of Special Recreation (M-NASR), will provide reasonable accommodations as required to allow any individual with a disability to actively participate in Des Plaines Park District programs or programs offered by M-NASR. These reasonable accommodations may include: providing communication aids and services, revising policies and practices, removing barriers, selecting available alternate activity sites, or taking other appropriate actions.

Although many individuals with disabilities may prefer to participate in programs offered by the Maine Niles Association of Special Recreation (847-966-5522), others may wish to enroll directly into the programs offered by the Des Plaines Park District. On our Program Registration Form is a check box for the ADA accommodation request. If you want to enroll in a Des Plaines Park District program and believe that an accommodation might be required, you can also call 847-391-5700 to discuss your specific situation.